Return Policy

If BioWaveGO does not work for you we are happy to refund your money. We offer an unconditional 60-day return policy, no questions asked.

Please email our BioWaveGO concierge at or call us at 1-877-BIOWAVE x1 (1-877-246-9283 x1) prior to initiating a return. We can help provide tips like optimal pad placement for a particular pain condition or body position during the treatment that can significantly improve your treatment results.

If you would like to return a BioWaveHOME or BioWaveGO please contact us by filling out the short form at and one of our customer service specialists will contact you to answer your questions.

You can access our return platform at

Enter your order number and email address to get your return started.