Return Policy

If BioWaveGO does not work for you we are happy to refund your money. We offer an unconditional 30-day return policy, no questions asked.

Please email our BioWaveGO concierge at Reuben.dasilva@biowave.com or call us at 1-877-BIOWAVE x1 (1-877-246-9283 x1) prior to initiating a return. The pain relief pads are sometimes being applied incorrectly which leads to the perception that the BioWaveGO is not working correctly.

If you would like to return a BioWaveHOME or BioWaveGO please contact us by filling out the short form at www.biowave.com/contact and one of our customer service specialists will contact you to answer your questions.

You can access our return platform at https://biowavego.myreturnscenter.com/

Enter your shipping number and email address to get your return started.