Return Policy

If BioWaveGO does not work for you we are happy to refund your money.

We accept returns of lightly used and undamaged items according to our returns policy.

Please email our BioWaveGO concierge at or call us at 1-877-BIOWAVE x1 (1-877-246-9283 x1) prior to initiating a return. The pain relief pads are sometimes being applied incorrectly which leads to the perception that the BioWaveGO is not working correctly.

We are here to help you.

If you would like to return a BioWaveHOME or BioWaveGO please contact us by:

Filling out the short form at and one of our customer service specialists will contact you to answer your questions.

You can access our return platform at Enter your shipping number and email address to get your return started.