BioWave FAQs

Top BioWaveGO Customer Use Questions

My BioWaveGO is turned on and all it does it beep and blink orange lights.

 

 

Answer: Please make sure that the lead wire cable is firmly connected to the BioWaveGO, firmly connected to the Pain relief pads and that the Pain relief pads have good adhesion to the skin.

 

 

I cannot get the BioWaveGO and my cellphone to pair.

 

 

Answer: Make sure the Bluetooth function in turned on, then connect the BioWaveGO to your body and turn on the BioWaveGO first. Turn the app on and you should hear a beep once your phone has paired with the BioWaveGO.

 

 

The pain pads are not sticking to my skin

 

 

Answer: It is important that the skin is cleaned/prepped prior to placing the Pain Relief Pads on the skin. Rub the skin vigorously with a dry or slightly wet towel, in the two areas the Pain Relief Pads will be placed. Note: *Skin should be dry and intact prior to placing the Pain Relief Pads on the skin

What is BioWave Smarter Pain Blocking Technology?

What is it?
BioWave is a patented smarter pain blocking technology that delivers therapeutic electrical signals through skin into deep tissue to pain nerves blocking the pain signal to the brain. BioWave works like Novocain, except BioWave is blocking the pain signal electrically instead of chemically. Because the pain signal is blocked at the nerve inside the body, a 30 minute treatment can provide up to 24 hours of continued pain relief. And there is a cumulative benefit with multiple treatments. If your method of pain relief is not helping you, you have nothing to lose by trying BioWave. BioWaveHOME is available by prescription and BioWaveGO is available over the counter direct from our website www.biowave.com/GO . Both are used to treat any type of chronic or acute pain and both come with a 30-day money back guarantee. You can contact us at www.biowave.com/contact and one of our customer service specialists can answer any other questions you may have. You can also reach out to us at info@biowave.com or at 1-877-BIOWAVE x1 (1-877-246-9283 x1).

Does BioWaveGO come with a warranty?

BioWave is proud to offer a 1 year warranty on the BioWaveGO. If your device should fail for any reason, we will replace it free of charge, no hassle and no waiting for a repair. For warranty questions or to place a warranty request, please call BioWave Customer service at 877-246-9283 X 1. Thank you for trusting BioWave.

Is BioWave different than TENS?

Short answer – Yes, BioWave is superior to TENS. BioWave blocks the pain signal at pain nerves in deep tissue. TENS just acts as a distraction at the surface of the skin.

 

Is BioWave a TENS unit?

BioWave is not TENS. TENS low-frequency signals cannot pass through skin because of the skin’s impedance. As a result, TENS creates a sensation at the surface of skin which MAY act as a distraction to the patient’s pain. When the TENS signal is removed, there is little residual benefit to the patient.

 

BioWave is a patented smarter pain blocking technology that delivers therapeutic electrical signals through skin into deep tissue to pain nerves blocking the pain signal to the brain. BioWave works like Novocain, except BioWave is blocking the pain signal electrically instead of chemically. Because the pain signal is blocked at the nerve inside the body, a 30 minute treatment can provide up to 24 hours of continued pain relief. More information describing how BioWave is superior to TENS is available at www.biowave.com/tens-vs-biowave.

 

BioWaveHOME is available by prescription and BioWaveGO is available over the counter directly from our website www.biowave.com/GO. Both are used to treat any type of chronic or acute pain and both come with a 30-day money back guarantee. You can contact us at www.biowave.com/contact and one of our customer service specialists can answer any other questions you may have. You can also reach out to us at info@biowave.com or at 1-877-BIOWAVE x1 (1-877-246-9283 x1). Thank you for your interest.

 

Is BioWave a TENS unit?  (FOR PATIENTS)

If TENS units are not helping you, you have nothing to lose by trying BioWave. Consider filling out the short form here and one of our specialists will contact you to facilitate the process. There is often no cost to you for the device or any additional supplies. You can also contact us at info@biowave.com or  at 1-877-BIOWAVEx1 (1-877-246-9283x1). BioWave is proud to work with premier healthcare organizations who are leading the way with new non-opioid pain therapies for all different types of pain conditions. Thank you for your interest.

 

Mechanisms of Action – TENS vs BioWave (FOR PHYSICIANS)

TENS low-frequency signals cannot pass through skin because of the skin’s impedance. As a result, TENS creates a twitching sensation at the surface of skin which MAY act as a distraction to the patient’s pain. When the TENS signal is removed, there is little residual benefit to the patient. This mechanism of action is known as Gate Control Theory.

 

BioWave utilizes a summed high-frequency signal technology that passes through skin directly to nociceptive pain fibers.  The charge at the surface of the pain fibers causes a multiplication of the high-frequency signals resulting in a low-frequency electric field that encompasses the pain fibers and interrupts action potential propagation along C-fibers, inhibiting the transmission of pain signals to the brain.  The electrical field also induces hypoesthesia on A-delta fibers creating a light numbness surrounding the pain site. This primary mechanism of action is known as Frequency Conduction Block Theory. As a result, a 30-minute duration treatment can provide up to 24 hours of continued pain relief and functional improvement. Because the active BioWave electrical field occurs at the surface of the nerve, the magnitude and duration of the pain relief is significantly greater and longer lasting than TENS. The active electrical field also increases blood flow through the volume of tissue being treated because components of blood have an electrical charge associated with them and as a charged particle enters an electrical field it must be accelerated through the field.

 

More information is available at www.biowave.com/what-is-biowave/technology/. Clinical studies are downloadable from www.biowave.com/clinical.

What is the difference between BioWavePRO, BioWaveHOME and BioWaveGO

BioWavePRO, BioWaveHOME, and BioWaveGO all utilize BioWave’s patented smarter pain blocking technology that works by delivering therapeutic electrical signals through skin into deep tissue right to the surface of pain fibers blocking the transmission of pain signals to the brain. BioWavePRO is a larger portable more ruggedized unit with a much larger battery system designed to be used all day long in a commercial setting like a hospital, physician’s office, physical therapy clinic or athletic training room.  BioWaveHOME is a prescription strength smaller handheld unit with a smaller battery system that is designed to be used by an individual patient at home. BioWaveGO is a small wearable over the counter strength unit that can be purchased without a prescription. For more information, please contact us at www.biowave.com/contact or reach out to us at info@biowave.com or at 1-877-BIOWAVEx1 (1-877-246-9283x1). Thank you for your interest.

Is BioWave non-opioid?

BioWave is non-opioid. BioWave is not a drug, it is a medical device that utilizes a patented smarter pain blocking technology that delivers therapeutic electrical signals through skin into deep tissue right to the surface of pain fibers blocking the transmission of pain signals to the brain. For more information, please contact us at www.biowave.com/contact or reach out to us at info@biowave.com or at 1-877-BIOWAVEx1 (1-877-246-9283x1). Thank you for your interest.

Who is BioWave for?

BioWave is for any person who has chronic, acute or postoperative pain for most locations on the body. Back, shoulder, neck, elbow, wrist, knee, ankle – almost anywhere you have pain. BioWave is a patented smarter pain blocking technology that delivers therapeutic electrical signals through skin into deep tissue right to the surface of pain fibers blocking the transmission of pain signals to the brain. For more information, please contact us at www.biowave.com/contact or reach out to us at info@biowave.com or at 1-877-BIOWAVEx1 (1-877-246-9283x1). Thank you for your interest.

What is BioWaveHOME?

BioWaveHOME is a hand held prescription strength FDA cleared, patented smarter pain blocking technology that works by delivering therapeutic electrical signals through skin into deep tissue right to the surface of pain fibers. The electrical field that forms around the pain fibers blocks the transmission of pain signals to the brain. BioWaveHOME works like a chemical anesthetic like Novocain, except BioWaveHOME blocks the transmission of the pain signal electrically instead of chemically. Because the pain signal is blocked at the nerve inside the body, a 30-minute treatment can provide up to 24 hours of continued pain relief. And there is a cumulative benefit with multiple treatments.

What is BioWaveGO?

BioWaveGO is a wearable, over-the-counter strength FDA cleared, patented smarter pain blocking technology that works by delivering therapeutic electrical signals through skin into deep tissue right to the surface of pain fibers. The electrical field that forms around the pain fibers blocks the transmission of pain signals to the brain. BioWaveGO works like a chemical anesthetic like Novocain, except BioWaveGO blocks the transmission of the pain signal electrically instead of chemically. Because the pain signal is blocked at the nerve inside the body, a 30-minute treatment can provide up to 24 hours of continued pain relief. And there is a cumulative benefit with multiple treatments. BioWaveGo comes with a 30-day money back guarantee so you have nothing to lose – except the pain.

Does BioWave work equally well on chronic and acute pain?

Yes, BioWave works equally well treating both chronic and acute pain. BioWave is a patented smarter pain blocking technology that delivers therapeutic electrical signals through skin into deep tissue right to the surface of pain fibers. The electrical field that forms around the pain fibers blocks the transmission of pain signals to the brain. BioWave works just like a chemical anesthetic like Novocain, except BioWave blocks the transmission of the pain signal electrically instead of chemically. Because the pain signal is blocked at the nerve inside the body, a 30-minute treatment can provide up to 24 hours of continued pain relief. And there is a cumulative benefit with multiple treatments. If your method of pain relief is not helping you, you have nothing to lose by trying BioWave. Consider filling out the short form here and one of our specialists will contact you to facilitate the process of obtaining a BioWaveHOME unit. There is often no cost to you for the device or any additional supplies. BioWaveHOME is available to chronic and acute pain patients by prescription. You can also contact us at www.biowave.com/contact or reach out to us at info@biowave.com or at 1-877-BIOWAVEx1 (1-877-246-9283x1). Thank you for your interest.

Is BioWave safe?

Yes – BioWave is a very safe treatment – there are no known side effects. In addition, BioWave’s patented signal technology monitors the output of the device in real time and automatically prevents patients from increasing the intensity too high for their skin causing a burn. BioWave is the only neurostimulator on the market that has this built-in automatic safety technology that prevents burns.

Does BioWave hurt?

No, BioWave is very comfortable – the treatment feels like a deep smooth sensation. Patients describe BioWave as feeling like a deep tissue massage. For more questions or information, please contact us at info@biowave.com or at 1-877-BIOWAVE x1 (1-877-246-9283 x1). Thank you for your interest.

Does BioWave work for Fibromyalgia?

Yes, BioWave treats pain that results from Fibromyalgia. BioWave is a patented smarter pain blocking technology that delivers therapeutic electrical signals through skin into deep tissue right to the surface of pain fibers. The electrical field that forms around the pain fibers blocks the transmission of pain signals to the brain. BioWave works just like a chemical anesthetic like Novocain, except BioWave blocks the transmission of the pain signal electrically instead of chemically. Because the pain signal is blocked at the nerve inside the body, a 30-minute treatment can provide up to 24 hours of continued pain relief. And there is a cumulative benefit with multiple treatments. If your method of pain relief is not helping you, you have nothing to lose by trying BioWave at your local healthcare facility. Consider filling out the short form at www.biowave.com/contact/ and one of our specialists will contact you to facilitate the process of obtaining a BioWaveHOME unit. There is often no cost to you for the device or any additional supplies. BioWaveHOME is available to chronic and acute pain patients by prescription. You can also contact us at www.biowave.com/contact or reach out to us at info@biowave.com or at 1-877-BIOWAVEx1 (1-877-246-9283x1). Thank you for your interest.

Does BioWave work for arthritis?

Yes, BioWave treats pain that results from arthritis. BioWave is a patented smarter pain blocking technology that delivers therapeutic electrical signals through skin into deep tissue right to the surface of pain fibers. The electrical field that forms around the pain fibers blocks the transmission of pain signals to the brain. BioWave works just like a chemical anesthetic like Novocain, except BioWave blocks the transmission of the pain signal electrically instead of chemically. Because the pain signal is blocked at the nerve inside the body, a 30-minute treatment can provide up to 24 hours of continued pain relief. And there is a cumulative benefit with multiple treatments. If your method of pain relief is not helping you, you have nothing to lose by trying BioWave at your local healthcare facility. Consider filling out the short form at www.biowave.com/contact/ and one of our specialists will contact you to facilitate the process of obtaining a BioWaveHOME unit. There is often no cost to you for the device or any additional supplies. BioWaveHOME is available to chronic and acute pain patients by prescription. You can also contact us at www.biowave.com/contact or reach out to us at info@biowave.com or at 1-877-BIOWAVEx1 (1-877-246-9283x1). Thank you for your interest.

Is BioWave just masking the pain or is it providing a healing effect?

In addition to blocking the pain signal, BioWave can help reduce inflammation because there is increased blood flow in the region being treated beneath and surrounding each electrode.  Increased blood flow results not from vasoldilation, rather components of blood have a charge associated with them and when a charged particle enters an electrical field it is accelerated through the field. The increased blood flow can help reduce inflammation and increase the rate of healing with multiple treatments over time if a particular pain condition can benefit from the increased blood flow. However, if pain is resulting from a structural issue like osteoarthritis, the BioWave electrical field is not going to regrow cartilage and may have no healing effect on the joint but can still be beneficial in terms of managing pain, increasing range of motion and reducing stiffness.

Do you have proof of BioWave working to significantly reduce pain for 85% of people who use it?

Yes, there are numerous blinded, randomized, controlled clinical studies that have been run at Weill Cornell Medical Center/NY Hospital, Hospital for Special Surgery, Rush University Medical Center as well as other White Papers all which support that approximately 85% patients receive significant long lasting pain relief from one or more BioWave treatments. As a result, today, over 120 professional sports teams, over 160 college sports programs around the country use BioWave to keep athletes in the game and other pain patients returning to daily activities.

Can I use BioWave with a pacemaker or defibrillator?

BioWave cannot be used (is contraindicated) for patients with implanted pacemakers and defibrillators. For more information, please contact us at www.biowave.com/contact or reach out to us at info@biowave.com or at 1-877-BIOWAVEx1 (1-877-246-9283x1). Thank you for your interest.

Can I use BioWave with a pre-existing medical condition?

Yes, BioWave can be used on patients with pre existing medical conditions.  BioWave treatments can be performed directly over locations of the body that have implanted orthopedic hardware like total joints, plates, anchors, screws or pins, rods or plates. However, BioWave cannot be used (is contraindicated) for patients with implanted pacemakers and defibrillators. If you have questions regarding a pre-existing medical condition, please contact us at www.biowave.com/contact or reach out to us at info@biowave.com or at 1-877-BIOWAVEx1 (1-877-246-9283x1).

Contraindications (When can I not use BioWave?)
  • Biowave CANNOT be used (is contraindicated) for patients with implanted pacemakers and defibrillators.
  • BioWave CANNOT be used on patients prone to seizure (for example on patients with epilepsy).
  • Electrodes CANNOT be placed over the heart on the front of the chest, on top of the head, or on the front or side of the neck. Electrodes CAN be placed on the back of the neck and in the thoracic region of the back.
  • Electrodes CANNOT be placed over wounds or over irritated skin (for example not on rashy or sunburned skin). Electrodes must be placed over intact skin.
  • BioWave MAY BE USED and electrodes MAY BE PLACED directly over any implanted metal orthopedic hardware including total joint replacements, rods, plates, screws, anchors, pins or clips.
I have Workers’ Compensation, can I get a BioWaveHOME at no cost?

 

Yes, you can obtain a BioWaveHOME unit and have the cost covered by Workers’ Compensation. For more information, or if you have additional questions, please contact us at www.biowave.com/contact or reach out to us at info@biowave.com or at 1-877-BIOWAVEx1 (1-877-246-9283x1). Thank you for your interest.

I have insurance, can I get a BioWaveHOME at no charge?

With Workers’ Compensation, there is typically no out of pocket cost for the patient.  For other private insurance, there may be a co-pay or a portion of the cost may be applied against your deductible.   For more information, or if you have additional questions, please contact us at www.biowave.com/contact or reach out to us at info@biowave.com or at 1-877-BIOWAVEx1 (1-877-246-9283x1). Thank you for your interest.

I am an Athletic Trainer / Physical Therapist, how do I get a BioWavePRO?

You can order a BioWavePRO directly from BioWave.  BioWave units are covered by workers compensation as well as secondary insurance. Please contact us at orders@biowave.com or at 1-877-BIOWAVE x1 (1-877-246-9283 x1) and we can answer any questions you may have as well as take your order. Thank you for your interest.

Insurance coverage

Please contact our Director of Reimbursement for more information at Sowmya.Shrivastava@biowave.com or call her direct line at (475) 208-6750.

How long does a battery charge last?

On a single charge of the battery, BioWavePRO can provide 18, 30-minute treatments; BioWaveHOME can provide 4, 30-minute treatments and BioWaveGOcan provide 6, 30-minute treatments.  For more questions or information, please contact us at info@biowave.com or at 1-877-BIOWAVE x1 (1-877-246-9283 x1). Thank you for your interest.

How is BioWaveGO different from other BioWave products?

BioWaveGO is a much smaller, wearable over the counter version of our prescription BioWaveHOME and BioWavePRO neurostimulators.  BioWaveGO utilizes the same patented technology that has proven results from over 120 professional sports teams and over 160 college sports customers. BioWaveGO’s technology has also often replaced TENS around the country in just one year’s time.  The device is simple to use – there’s no programming – it has a power button and a PLUS and MINUS button to control intensity. The device has a multicolor LED bar graph to indicate the status of the device. The treatment is comfortable – it feels like a deep, smooth sensation so patient compliance is excellent. BioWaveGO is also Bluetooth enabled and can be controlled via an easy to use app on a smartphone. The app provides injury specific information to optimize pad placement for the pain condition and collects treatment information including body location, pre and post treatment pain scores, intensity, duration and date and time of treatment. Bar graph data provides the user with visual progress on their treatment. BioWaveGO is the best and simplest solution for treating pain.

Can BioWave be used with drugs or other therapies?

BioWave is complimentary to pain medications and other drugs and can also be used in combination with heat or cold therapy as long as a barrier like a towel or plastic wrap is used between the electrodes and the heat or cold.

How do I know if BioWaveHOME is right for my patients?   (FOR PHYSICIANS)

BioWave is indicated by the FDA to treat all types of chronic, acute and post-operative pain for most locations on the body.  Workers compensation pays for BioWave to treat pain resulting from injuries related to the spine as well as extremities.

How much is this going to cost me or the patient?  (FOR PHYSICIANS FOR WORKERS COMP PATIENTS)

There is no cost to the physician or the patient. BioWaveHOME is a covered benefit for most workers compensation injuries. We handle all of the approvals and billing with your patient’s insurance company.

How do I return a BioWaveGO with free shipping?

Please email our BioWaveGO concierge at Support@biowave.com or call us at 1-877-BIOWAVE x1 (1-877-246-9283 x1) prior to initiating a return.

The pain relief pads are sometimes being applied incorrectly which leads to the perception that the BioWaveGO is not working correctly.

We are here to help you.

If you would like to return a BioWaveHOME or BioWaveGO please contact us by filling out the short form at www.biowave.com/contact and one of our customer service specialists will contact you to answer your questions.

You can access our return platform at www.biowavego.myreturnscenter.com. Enter your shipping number and email address to get your return started.

Can I use my BioWaveGO without the mobile app?

Yes, you can use your BioWaveGO without the mobile app.  Simply use the + or  –  button to control BioWaveGO intensity

Does BioWaveGO have a concierge service to help answer my questions?

Yes, we have a free concierge service to help answer any BioWaveGO questions.

Please email our BioWaveGO concierge at Support@biowave.com or call us at 1-877-BIOWAVE x1 (1-877-246-9283 x1).

We are here to help you with your BioWaveGO.

  • "The BioWave unit is superior to the TENS unit that I previously had used since 1996. I was impressed with the residual pain relief experienced after using the BioWave. I am a chemist and as such, I tend to notate details when working with an alternate therapy. I can wholeheartedly recommend BioWave over the TENS unit as helpful in relieving pain."


    BioWave beats TENS

  • "BioWave is a great therapeutic tool for reducing pain and simultaneously improving range of motion and strength in our athletes. With multiple daily treatments, the athlete can perform rehabilitation exercises with less pain, allowing him to return to play more quickly."


    Byron Hansen New York Giants

    Former Coordinator of Rehabilitation,
    New York Giants

  • "I wanted to let you know about my experience with BioWave. I have been struggling with severe back and neck pain for over 30 years. I was beginning to think nothing would ever help. I had tried everything except major surgery. I was ecstatic when I tried the BioWave device that the V.A. hospital had and it relieved my muscle and nerve pain for hours. This device allowed me to get sleep, and even to start going out in public. The company is super responsive to questions and very professional. I love this device! One great company!"


    Joseph Dean

    Durham, NC