Troubleshooting

Body Position During Treatment

There are three connection related error conditions that can appear on the LCD Display of BiowavePRO and BiowaveHOME stimulators:

Leadwire Connection to the Device

If the BiowavePRO or BiowaveHOME stimulator is turned on and the leadwire cable is not attached, the first error condition shown is a picture of the leadwire cable with an arrow pointing to the stimulator as shown in the illustration above. This means the stimulator does not see the leadwire connector that is plugged into it.

For BiowavePRO, make sure the notch on the metal connector of the leadwire cable mates with the keyhole in the opening on the device and the connector gently slides in and clicks into place.

For BiowaveHOME, make sure the plastic lever on the leadwire cable mates with the keyhole in the opening on the device and the connector gently slides in and clicks into place.

If the screen does not change to show a different error condition or 0.0% intensity, then there may be a short in the leadwire cable between the gray cord and the single connector which plugs into the stimulator and a new leadwire cable will be required to use the stimulator.

Electrode Connection to the Leadwire Cable

The second error condition shows a picture of the electrodes with an arrow pointing to the leadwire cable as shown in the illustration above. This means the stimulator does not see the electrodes plugged into the leadwire cable.

If the stimulator is connected to the patient yet this error condition appears, to correct this condition, unplug and replug each electrode back into the leadwire cable connector one to two times. This usually helps to establish a positive electrical connection and the screen should change to show a an intensity reading of 0.0% so the patient can begin the treatment. If the screen does not change to show 0.0% intensity, then there may be an issue with one of the blue connectors in the leadwire cable and a new leadwire cable will be required to use the stimulator.

Electrode Connection to the Patient

The third error condition shows a picture of the electrodes with an arrow pointing to the body as shown in the illustration above. This means the patient’s skin impedance is too high and the stimulator does not see the electrodes on the surface of the body.

If the stimulator is connected to the patient yet this error condition appears, there are five conditions that can cause this error to occur:

Patient Has Lotion on Their Skin or Has Oily Skin

Lotion, oil, ointment, disinfectants and other embrocations dramatically reduce adhesion and conductivity of the electrodes (particularly Biowave Noninvasive Electrodes) and can cause this error condition to appear. Use a washcloth with soap and water and rub vigorously to clean the skin well and then dry thoroughly. This reduces impedance and improves electrical condiuctivity. Use a new set of electrodes and place onto the cleaned skin. The start screen with 0.0% intensity should appear on the LCD display. Press the Plus (+) Button to begin the treatment and continue to increase the intensity.

Electrode Has Lost Adhesion and Conductivity

Use saline to restore the electrodes or use a new set of electrodes. The life of Biowave Noninvasive Electrodes can be prolonged by adding 3 to 6 drops of saline solution to the hydrogel surface and spreading or rubbing the saline evenly over the hydrogel so the entire surface “glistens.” Allow the saline to absorb into the hydrogel for about 30 seconds and then either place the electrodes back onto the body or onto the plastic liner and into the resealable plastic bag for storage.

Dry Flaky Skin

Dry flaky skin or heavily suntanned skin can cause the device not to recognize the electrodes because the impedance of the skin is too high. Remove the electrodes from the skin. If they have a significant concentration of white flecks (dead skin) stuck to the surface then discard them. Use a washcloth with soap and water and rub vigorously to clean the skin well and then dry thoroughly. This reduces impedance and improves electrical conductivity. Use a new set of electrodes and place onto the cleaned skin. The start screen with 0.0% intensity should appear on the LCD display. The patient should press the Plus (+) Button to begin the treatment and continue to increase the intensity.

Excessive Hair on Skin

Excessive hair on the skin can prevent the electrodes from having adequate adhesion and electrical contact with the skin. As a result, the device may not recognize the electrodes even though they appear to be properly placed on the skin. Remove the electrodes from the skin and discard them. Use a razor to shave the area where each electrode is to be placed. Place a new set of electrodes back into position on the clean shaved skin. The start screen with 0.0% intensity should appear on the LCD display. The patient should press the Plus (+) Button to begin the treatment and continue to increase the intensity.

Broken Connection Between Metal Connector and Gray Cord

If the leadwire cable is treated roughly and bent forcefully at or more than 90 degrees where the gray cord connects to the single connector, then it is possible that one of the six connection points to the six wires inside the cable may break. Of the six wires, there are four, that if any one of their connection points are broken, will cause the first error condition to appear (a cable with an arrow pointing to the stimulator). Of the six wires, there are two, that if either of their connection points are broken, will cause the third error condition to appear (two pads with an arrow pointing to the body). For either of these scenarios, a new leadwire cable will be required to use the stimulator.